Terminal Response Probable Cause Action Taken
Checks Are
Lightly or Not
Marked After
Processing		  Print cartridge is low, empty, or dried up.  Replace the ink cartridge with an HP C6602A, see instructions below.
 Above step did not resolve the problem.  The terminal is requiring service or replacement. Contact the Representative.


! ! ! CAUTION ! ! !
After heavy use it is recommended you allow 2-3 minutes of cooling before attempting to remove the cartridge.

td> If needed, perform steps 3 through 6 on the Front Printer/Cartridge located inside of the exit path.
The imager uses an inkjet cartridge to print onto each processed check. The inkjet cartridge is an HP inkjet print cartridge # HP C6602A, available at most office supply and computer stores. The lifespan of the print cartridge is typically a few years, but can vary based on the number of checks a merchant processes. It will start to print very light when the ink is running out or the cartridge is drying up.
Step #             Procedure
1)     Remove the Outer Cover by pressing the Release Buttons on each side and lifting the cover, as shown in the first drawing below.
2)     Remove the Center Cover by pressing the rear and front Release Buttons and lifting the cover, as shown in the second drawing below.
3)     Referencing the third drawing below, ensure that the Back Printer Latch is down and locate the alignment pegs on the cartridge and the guide holes in the Back Printer Base.
4)     Slide the alignment pegs into the guide holes as indicated in the figure below.
5)     Raise the latch so that it touches the cartridge.
6)     Press the latch into the lock postion, and move the cartridge slightly to ensure it is locked.
7)   







Updated: 11/01/2016