| Terminal Response | Probable Cause | Action Taken |
|---|---|---|
| Detecting MICR Device Please Wait ... |
If this message has been displayed for more than 15 seconds, the Check Scanner has failed to be detected. | Press the Red [Cancel] button, then press the Green [OK/↵] button. Select Check Sale [F1] and try again. |
| If the action above does not work, power cycle the equipment and try again. | ||
| If the above actions do not work, the unit will need to be replaced. | ||
| Read Check Fail Please try again |
Check Scanner door may not be closed securely. | Firmly press down on both sides close to the LED locations. |
| Check may not be printed with MICR ink. | Manually enter the MICR information and process the check as a Check Verification and deposit the check into the bank. | |
| The check reading mechanism may be dirty. | Open the scanner and clean the mechanism. See image below. |
