A response of 'Waiting for Line', 'Waiting for Dial Tone', or 'No Line' indicates that the terminal is not detecting a dial
tone, or is not getting a response from the dialed host. This response can be the result of a download or a transaction attempt.

Terminal Response	Probable Cause	Solution
Waiting for Line - - - Waiting for Dial Tone - - - No Line	The Terminal is not connected to an active phone line.	Connect the terminal to an active phone jack.
	The Terminal is connected to a line that requires a 9 to dial out.	Set terminal to dial 9.
	The Terminal is set to dial 9, but the line does not require it.	Remove the 9 from the terminal programming.
	The Terminal is connected to a line that has call waiting.	Set the terminal to dial *70 before dialing the number.
	The caller is on the same line as the terminal.	Caller will have to disconnect in order for the terminal to dial out.
	Other devices are sharing the line with the terminal.	Remove any other devices that are sharing the same line.
	The phone cord connecting the terminal to the jack is defective.	Replace the phone cord.
	The terminal is connected to a Digital line.	Connect the terminal to a standard analog line.
	The terminal is connected to a line that will not allow long distance calling, and the phone service provider is blocking the call.	Move the terminal to an unblocked line, or have the phone service provider remove the block on the line.
	Vericenter - for downloads or NCN - for transactions is currently down.	Confirm, by dialing, the number is responding - if not, notify your supervisor of the outage. Get a callback number for the caller, we will advise when the server is back online.
	The modem in the terminal is defective.	Confirm by having the terminal dial into your direct extension, if confirmed that the modem is not dialing out, the terminal will require service.
	Voice Mail currently on the line is not allowing the terminal to detect the dial tone.	Clear all voice mail messages from the line, insert commas before the number to provide a sufficient delay before the terminal attempts to dial the number.

Updated: 07/28/2016