| Terminal Response
| Probable Cause
| Action Taken
|
INVALID TERMINAL
|
 |
|
The merchant's account has been blocked/closed due to closed
bank account, rejected fees or a business partner has requested the account to be closed. |
Transfer the merchant to Customer Service to reactivate the merchant's
account. |
INVALID CDAS
|
|
|
If caller is the ISO, informed them that the POC will need to call in to have
the account reactivated. |
ERROR CODE
12 7775
|
|
|
The terminal is configured to process via Wireless and is unable to connect
to the GPRS network. |
Confirm operation with the wireless provider. |
THE URL IS
UNREACHABLE
|
|
|
The Local DNS Server is unable to translate the IP location. |
GIFT CARDS NO LONGER PROCESS VIA IP. |
COMMUNICATION
Error 1009
|
|
|
RESTRICTED CARD
|
|
|
This is associated with the Loyalty Program (Merchant Opted) the card is
required to be registered prior to redemption. |
The merchant will need to register the card. |
SYSTEM ERROR
|
|
|
This is known to happen during a Redemption (Purchase) transaction with all other
transactions working. May also happen on one type of transactions will all others working fine. |
Delete the file, build new and download into the merchant's terminal. |
