If further troubleshooting is needed, you may use the PING instructions.

Terminal Response Probable Cause Action Taken
Error Code
12 7771		  The terminal is configured to process via IP and is unable to acquire an IP address from the local network.  Confirm all connections are secure and power cycle the terminal.
Error Code
1002
Error Code
12 7775		  This is another communication error message from the terminal's Communication Module.
This usually only affects Gift Cards
The URL
is Unreachable
——— or ———
Communication
Error 1009		  The Local DNS Server is unable to translate the IP location.  GIFT CARDS NO LONGER PROCESS VIA IP.
 The 2048 Bit SSL Certificate for OPT has not been updated in the terminal.  GIFT CARDS NO LONGER PROCESS VIA IP.

Application URLs Port
Checks Prim - ts1.fcnsrv.net
Alt - ts2.fcnsrv.net		 9085




Terminal Displays Action Taken
COMMSERVER 
CHECKS 
GIFT/LOYALTY 
 
 Press the [F2] button.
VCS Ethernet
          
 Press the Purple button under the Information icon [].
      DHCP ENABLED
      IPAD:10.227.32.126
      MASK:255.255.255.0
      GWAY:10.127.132.12
      DNS1:10.127.132.129
      DNS2:10.127.132.128
                                                PRINT
 Press the Purple button below the Down Arrow to advance to the next screen and this will allow viewing of the IP paramenters.

 To print the IP parameters, press the Purple button below the [Print]. The printout will appear similar to one of the ones shown below.


Ethernet CommServer
Status Report
Terminal
OS Version
Serial #		 : Vx570
: QC0011A4
: 123-456-789
DHCP Enabled
IPAD:10.227.32.126
MASK:255.255.255.0
GWAY:10.127.132.12
DNS1:10.127.132.129
DNS2:10.127.132.128
Model           : ETH 88772
Connected    : YES
MAC Address :
00-0B-4F-00-00-00
DHCP Lease From/To:
Datawire: Disabled
    VCS SCSA1P398
    Version HUVA1
        of AM85211
  Rel-Wed 08/27/2014
      22:56:24.54
Copyright 2016 (C)
      VeriFone Inc
Heap Size
Max Heap
Stack Size
Max Stack
Check Heap
Size
Group ID		 : 200000
: 52636
: 40000
: 11992
: OK
: 863KB
: 1/FLASH
TCP/IP
UCL
IPDL
VMAC Lib
Task ID		 : 4.4.1.1
: 2.11.0.4
: 1.8.0.b
: 3.9.0.3
: 5/9
Activity Log:
Off
Log Port     :
Disabled
Log Capacity: 30/100
ETHERNET



  C
  O
  N
  N
  E
  C
  T
  E
  D

N  
O  
T  

C  
O  
N  
N  
E  
C  
T  
E  
D  
Ethernet CommServer
Status Report
Terminal
OS Version
Serial #		 : Vx570
: QC0011A4
: 123-456-789
DHCP Enabled
IPAD:0.0.0.0
MASK:0.0.0.0
GWAY:0.0.0.0
DNS1:0.0.0.0
DNS2:0.0.0.0
Model           : ETH 88772
Connected    : NO
MAC Address :
00-0B-4F-00-00-00
DHCP Lease From/To:
Error Response
Error Response
Datawire: Disabled
    VCS SCSA1P398
    Version HUVA1
        of AM85211
  Rel-Wed 08/27/2014
      22:56:24.54
Copyright 2016 (C)
      VeriFone Inc
Heap Size
Max Heap
Stack Size
Max Stack
Check Heap
Size
Group ID		 : 200000
: 52636
: 40000
: 11992
: OK
: 863KB
: 1/FLASH
TCP/IP
UCL
IPDL
VMAC Lib
Task ID		 : 4.4.1.1
: 2.11.0.4
: 1.8.0.b
: 3.9.0.3
: 5/9
Activity Log:
Off
Log Port     :
Disabled
Log Capacity: 30/100

Updated: 02/23/2017